Searchable Knowledgebase

Before getting in touch direcly with our support department, you might want to look and see if your question has already been answered in our online knowledgebase. Organised into categories and constantly updated, our knowledgebase is a fountain of information. The KnowledgeBase is a searchable directory of common problems encountered by our customers. It is consistently update by our support team and provides all the most frequently asked questions, general software errors, and specific technical details.

Open a helpdesk ticket

The priority helpdesk is available to all clients with hosting accounts. The helpdesk should be used when you are unable to find answers to your questions using the Free Resources. All tickets are first reviewed by our dedicated 1st level support team. Tickets that require further assistance will be escalated to 2nd and 3rd level support depending on the type of issues.

Members Billing area

Login here to view/pay invoices, update your billing information, and more.

Visit our community forums

Visit our forum and share your thoughts, ideas and suggestions with us and others. While this is not a resource for receiving direct support, our customers maintain a great sharing community for new ideas and common problem solving. We will monitor the forums to spot issues that are common but offer support only through the helpdesk. Stay up-to-date on the latest news and releases.

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